Sports / Slots
These terms set out what you agree to when you open and use your tv111 account — including how your wallet, transactions and account access work. Read them before you proceed; they apply wherever local law permits access to this platform.
By creating an account on this platform, you confirm that you have read and understood these terms and that you are accessing the service from a region where doing so is permitted under local law. We do not extend access to regions where local law prohibits it — eligibility is your responsibility to verify before you proceed. Your account wallet records every credit and debit from your activity. When you deposit via FPX, Boost or Touch 'n Go eWallet, the amount credited follows the confirmation returned by the payment rail — we do not adjust or override that figure. The same applies to withdrawals: the amount debited from your wallet matches what you submitted in the withdrawal form. We may update these terms when our services change. The version shown on this page is the one in effect. We will not apply a revised version to actions already completed under a prior version. If you continue to use the account after a change is posted, that constitutes acceptance of the revised terms. Queries about any specific clause can be directed to our support channel at any time.
Not every action on or around this platform falls under these terms. Understanding the boundary helps you know where to direct questions and what we can resolve.
These terms govern how you open, use and close your tv111 account. Login credentials, session security and account-level restrictions are all within scope. We handle these directly and you can raise questions through our support channel.
Deposits and withdrawals processed through FPX, Boost, Touch 'n Go eWallet or DuitNow are within scope. The terms describe your wallet rights and the steps to dispute a transaction discrepancy through the support form in your account.
Game titles from studios such as Habanero, Pragmatic Play and CQ9 are presented within our platform. The content itself — rules, RTP where published by the provider, and game mechanics — is governed by each studio's own terms, not solely by ours.
Payment processors, banking rails and e-wallet providers operate under their own terms. When a transaction leaves your wallet and enters a payment network, that network's rules apply. We are not liable for delays or decisions made by those third parties.
These terms are not just restrictions — they also define what you can ask of us. Your account dashboard shows a full transaction history after login, so you can check every wallet movement without contacting support first. If a deposit via FPX or Touch 'n Go eWallet does not appear within the timeframe shown at the point of transaction, the transaction reference number in your payment app is the fastest way to open a dispute. Account details such as your registered email or contact number can be updated through the account settings page. Some changes require identity confirmation; the fields and verification steps are shown on-screen when you attempt the edit. You do not need to contact support for routine detail corrections — the form handles it. If something in these terms is unclear, you have the right to ask. Raise a query through the live chat or email channel and we will respond with a plain-language explanation of the clause in question.
Your full transaction log is in the account dashboard after login. Filter by date or type to locate a specific deposit or withdrawal entry. No support request is needed to view this.
Update your registered email, phone number or contact details in account settings. On-screen prompts guide you through any verification step required for the specific field you are editing.
If a wallet amount does not match your payment record, use the transaction reference from your FPX or e-wallet confirmation and submit it through the support form. We will check against our payment rail records.
Any clause you find ambiguous can be queried via live chat or email. We will explain the clause in plain language and, where relevant, point to the account step it relates to.
Questions about your account terms, wallet rules or transaction scope can be directed through any of the channels below. Have your account ID and, where relevant, a transaction reference ready before you start — it speeds up every query.
Open the chat widget from any page on the platform. Describe your query and quote the relevant clause or transaction reference. Responses are handled by the Malaysia support team.
Send your terms or account query to our support address listed in the Contact section of your account dashboard. Include your registered email and the specific clause or wallet action in question.
Many routine questions — transaction records, current terms version, account status — are answered directly inside your dashboard after login. Check there first before opening a support ticket.
We collect account data only to operate your wallet and personalise your session. The current state of what data we hold is visible in your account dashboard after login — you do not need to request it separately.
Account details you provide — email, phone, wallet identifiers — are used to operate your account and process transactions via FPX, Boost or Touch 'n Go eWallet. We do not sell this data to third parties outside the scope needed to process your transactions.
We use session cookies to keep you logged in and to remember your lobby state between visits. You can adjust cookie preferences through your browser settings; disabling certain cookies may affect account functionality such as staying signed in.
Your account is protected by the login credentials you set at registration. We do not store your payment PIN or banking password. If you suspect unauthorised access, change your password immediately through account settings and contact support.
Transaction records are retained for the period required by our operational obligations. To request a copy of your records or to ask about retention periods for your specific account, contact us via the email channel listed in your dashboard.
These answers cover what real account holders ask about how the terms work in practice — from wallet rules to data requests and how changes are communicated.
Yes. The terms govern your wallet activity regardless of which supported payment rail you use. FPX, Boost and Touch 'n Go eWallet are all within scope. Once a transaction leaves our wallet and enters the payment network, that network's own rules also apply alongside ours.
The version shown on this page is always the current one. We do not apply changes to completed transactions. If you continue using your account after a revision is posted, that counts as acceptance. We recommend checking this page if you have been away from the account for an extended period.
Yes. Send a data request to our support email listed in your account dashboard. Include your registered email address and a clear description of what you are requesting. We will respond with the relevant account and transaction data within the timeframe stated in our data handling policy.
Check your FPX transaction confirmation in your online banking app first and note the reference number. Then open a support ticket through live chat or email and provide that reference. We will check against our payment rail records and advise on the next step.
Yes. Account closure is a right under these terms. Submit a closure request through the support channel. Any wallet balance at the time of closure must be withdrawn using an eligible method before the account is deactivated. The steps are outlined in the account settings section.
Game mechanics — such as how a bonus round pays out in a Habanero title or how CQ9 handles crash rounds — are governed by each studio's own rules. Our terms cover your wallet, account access and transaction rights. Both sets of rules apply when you play; they do not conflict, they cover different layers.