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This policy explains what account and transaction data tv111 collects, why we collect it, and the choices available to you. It applies where local law and eligible regions permit access to our platform.
When you create an account on tv111, we collect the information needed to run your wallet and process deposits through FPX, Boost and Touch 'n Go eWallet. This includes your registered name, contact details, account login credentials and transaction history tied to each payment method you connect. We collect this data because it is necessary for account verification, payment processing and responding to account-related support requests. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors — such as your FPX bank routing or your Boost wallet reference — is shared solely to complete the transaction you initiate. We retain account records for as long as your account is active and for a period after closure as required by applicable law or financial regulation in the regions where we operate. Where local law and eligible regions permit access, we process data in line with those requirements. Cookie data is collected when you browse the lobby and is used for session continuity and basic analytics. You can adjust cookie preferences through the settings shown on your device browser. Any material change to this policy will be communicated through the notice shown in your account dashboard after login.
Not every service connected to your tv111 session falls under this policy. Understanding the boundary helps you know who to contact when a data question arises. The four areas below clarify what we govern directly and what sits outside our control.
Login credentials, session tokens and device identifiers linked to your tv111 account are governed by this policy. We control how this data is stored, who can access it internally and how long it is retained after account closure.
When you deposit via FPX or Boost, the payment processor handles their own leg of the transaction under their own privacy terms. We receive only the confirmation reference and amount — not your full banking credentials or card details.
Game session data — including bet history visible in your account — is covered by this policy. Studios such as Habanero, Pragmatic Play and CQ9 supply game content; the game mechanics and RNG sit within their own systems, separate from your account record here.
If the lobby links out to an external page — a payment partner, an app store or a support tool — that destination operates under its own privacy terms. We do not govern data collected once you leave the tv111 domain.
You have specific actions available to you in relation to the personal data we hold. Reviewing your account details is the starting point — your registered name, contact information and linked payment methods are visible after login in the account settings page. If any detail is incorrect, you can update it directly through the fields shown there, or raise a correction request with our support team. Where applicable law in your eligible region supports a right to request deletion of certain data, you can submit that request through the support contact path listed in this policy. We aim to acknowledge data-related requests within a reasonable period and will respond with the outcome or a reason why the request cannot be fulfilled. For transaction records tied to FPX or Touch 'n Go eWallet deposits, the history is shown in your account wallet section — no separate request is needed to view it. If you have a question about how a specific data point is used, reaching out through our live chat or email support is the direct route.
Log in and open the account settings page to see your registered details and transaction history. No request needed — the records tied to your wallet and payment methods are already visible there.
Update your name, contact information or linked payment reference directly through the editable fields in account settings. For fields that cannot be self-edited, contact support with the correction you need.
If you want to know specifically why a data point is collected or how long it is kept, send the question through live chat or email. We will explain the basis and the retention period relevant to your account.
Requests relating to account closure or data handling are processed by our support team. Where local law and eligible regions support the request, we will confirm the steps and timeline through the same contact channel.
Three contact paths are available for privacy-related questions. Choose the one that fits the urgency of your request — live chat is the fastest route for account access issues, while email suits detailed correction or deletion requests where a written record helps.
Open the chat icon from the lobby or your account page. Use this for account-data questions, session access issues or quick clarifications about what data is held under your registered email.
Send detailed data requests — corrections, deletion queries or written records of a data concern — to the support email address shown on the contact page after you log in. Email is the right path for anything requiring a documented response.
Material updates to this privacy policy are flagged through a notice in your account dashboard after login. Check the dashboard notification area to stay current on any changes to how your data is handled.
Account security and data handling are managed through a set of operational practices that apply across every part of the platform. Passwords are stored in hashed form — we cannot retrieve your password, only reset it through the verified account email. Session tokens expire after inactivity, and your account access log is available to you in settings so you can see recent login activity. For payment data, only the transaction reference and amount are stored on our side — FPX bank credentials and Boost wallet authentication stay within those processors' own secure environments. We retain account data for the period your account is active and for the retention window required by applicable law after closure. Cookie data collected during lobby browsing is used for session continuity and aggregate analytics; it is not used to build individual marketing profiles for sale. Where you want to request changes to your data handling or escalate a concern, the support paths in this policy are the correct route.
Passwords are stored in hashed form only. We cannot read or retrieve the original — if access is lost, it is recovered through the verified email address linked to your account. No support agent can see your password.
Active sessions expire after a period of inactivity. Your recent login history is visible in account settings, so you can check for any access you did not initiate and contact support immediately if something looks off.
When you deposit via FPX, Boost or Touch 'n Go eWallet, only the confirmation reference reaches our records. Your bank login or e-wallet PIN never touches our servers — authentication happens inside those providers' own environments.
Cookies used on the tv111 site support session continuity and anonymous analytics. No cookie data is sold or used to build individual ad profiles. You can adjust cookie preferences through your browser settings at any time.
These are the questions we hear most often about account data, access rights and how this policy works in practice. If your question is not here, reach out through live chat or email support.
We collect your registered name, contact details, login credentials and device session information. When you connect a payment method such as FPX or Touch 'n Go eWallet, we also store the transaction reference and amount for each deposit and withdrawal you complete.
We share data only where necessary to complete a service — for example, passing a transaction reference to a payment processor like Boost or FPX so the deposit can clear. We do not sell personal data to third parties for marketing or advertising purposes.
Account records are kept for as long as your account is active. After closure, we retain data for the period required by applicable law or financial regulation in your eligible region. The exact retention window depends on local law where access is permitted.
Yes. Log in and open account settings to view your registered details and wallet transaction history. You can edit most fields directly. For locked fields or formal correction requests, contact support through live chat or email and we will process the change.
Send a deletion request through the email support address shown on the contact page after login. Where local law and your eligible region support the request, we will confirm the steps and the data covered. Some records tied to financial transactions may need to be retained by law.
When we make a material change to this privacy policy, a notice will appear in your account dashboard after login. We will not apply significant changes to how existing data is handled without giving you the chance to review what has changed.