Sports / Slots
These legal terms set out how your account on tv111 operates, what rights you hold, and how we manage the data and transactions tied to your use of this platform. Access and eligibility depend on local law and are available only where local law permits.
This policy applies to every account registered on tv111 and to all activity conducted through our platform where local law permits. When you open an account, you enter an agreement with us on the terms described here — covering what data we collect, how transactions through FPX or Touch 'n Go eWallet are recorded in your account wallet, and how any support request is handled. We do not sell or share your personal data with parties outside our platform operations. Information connected to a deposit or withdrawal — whether processed via FPX online banking or a Touch 'n Go eWallet transfer — is retained as part of your account transaction record and is accessible to you after login. DuitNow transfers carry the same record-keeping treatment. Where local regulation imposes additional obligations, those obligations take precedence over anything written here. We review these terms when regulatory or operational changes require it; the current version in your account dashboard after login is the version that applies. If you have questions about a specific clause, our support team is the correct first contact — not a third-party intermediary. All queries are handled in English and we aim to respond through the channel you used to reach us.
Different parts of your experience with tv111 fall under different rules. This section draws the line clearly so you know where our policy applies and where a separate framework or third-party term governs instead.
Login, registration and account-level settings are fully within this policy. Any restriction on access due to regional eligibility is governed by local law — we apply those rules as they stand, and eligibility is displayed in your account where relevant.
Deposits and withdrawals processed through FPX, Touch 'n Go eWallet or DuitNow are recorded in your account wallet and covered here for data purposes. The payment rail itself — the bank or e-wallet provider — operates under its own separate terms.
Game content supplied by studios such as Pragmatic Play, Habanero and Microgaming is governed by each studio's content licence. We make those titles available in our lobby; the studio's own terms apply to the content itself, not to your account data.
External links, payment provider portals or verification services you reach from our platform are outside this policy. Once you leave tv111 to complete an FPX session on your bank's page, that bank's policy applies for that step.
You hold several concrete rights over the information tied to your tv111 account. Reviewing your transaction history — including every FPX deposit and Touch 'n Go eWallet top-up — is available directly after login without any additional request. If a detail on your account profile is incorrect, you can update most fields through the account settings page; for fields that require identity verification, the correction process is described in the support section. You may raise a question about how your data is used at any time through our support channels, and we will respond in the same channel you used. Where you believe a record is inaccurate, submit the details through the in-app query form and we will review. Requests to close an account are handled through support and are subject to any outstanding transaction settlement shown in your wallet at the time of the request.
Your full transaction log — covering deposits via FPX, Touch 'n Go eWallet and DuitNow — is available in the account dashboard after login. No separate request is needed to view your own history.
Profile fields can be updated in account settings. Fields tied to identity verification require a support request; follow the steps shown in the help section to submit the correction with the necessary documents.
Any question about how your data is stored, used or shared can be directed to our support team. We handle data queries in English and respond through the same channel — live chat, email or the in-app form — you used to contact us.
Account closure requests are submitted through support. We will confirm any open wallet balance or pending transaction before processing, so check your account wallet first to avoid delays.
Policy questions and account-rights requests are handled through the channels below. Use the channel that suits your query — routine account questions are fastest through live chat, while formal data or correction requests are better suited to email so there is a written record on both sides.
Open the chat widget from any page in your account. Available for account-access and general policy questions. Response is within the session; have your account email ready.
Send data, correction or account-closure requests to our support email shown in the contact page after login. Include your registered account email and a brief description of the request.
The help section inside your account includes a structured query form for policy matters. Use this route for formal written requests — submissions are timestamped and tracked in your account record.
We store only the account data needed to operate your wallet and process transactions through the payment rails you use — FPX, Touch 'n Go eWallet, DuitNow or Boost. Cookie data used to maintain your session is cleared when you log out; analytics cookies follow the settings you choose at first visit, and you can update those preferences in your browser at any time. Account credentials are stored in encrypted form; we do not display your password in any readable format, including to support staff. Retention periods for transaction data follow the applicable local regulatory requirement; data beyond the required retention window is deleted on a scheduled basis, not on demand. To request a change to data we hold about you, use the in-app query form or email support — both routes create a written record you can reference.
We collect account and transaction data only — name, contact details, wallet activity and session logs. We do not collect data unrelated to your account operation or the payment rails you use, such as FPX or Touch 'n Go eWallet records.
Session cookies keep you logged in during your visit. Analytics cookies are optional and follow your browser settings. You can withdraw consent for non-essential cookies through your browser preferences at any time without affecting your account access.
Credentials are encrypted at rest. Support staff cannot read your password. If you suspect unauthorised access to your account, contact us immediately through live chat and we will guide you through the account-lock steps shown in the security section.
Transaction records are kept for the period required under applicable local regulation. Beyond that window, data is deleted on a scheduled basis. If you want to know the retention period that applies to your account, submit a query through the in-app form.
If your question is not answered here, the in-app query form or live chat are the quickest routes to a direct answer from our team.
The version shown in your account dashboard after login is the current version. When terms are updated, the dashboard reflects the change. We recommend checking there if you want to confirm which version governs your account at any given time.
Yes — for data and record-keeping purposes. Your deposit and withdrawal records, including those processed through FPX or Touch 'n Go eWallet, are stored in your account wallet and covered by this policy. The payment provider's own terms govern the payment step itself.
Your transaction history and account profile are visible after login without a separate request. For a broader data summary — including any logs not shown in the dashboard — submit a request through the in-app query form and we will compile what we hold.
Most profile fields can be edited directly in account settings. Fields tied to identity verification require a support request — use the in-app query form, include the correct detail and any supporting document described in the help section, and we will review.
Access depends on local law and is available only where local law permits. Eligibility conditions, if any apply to your account, are shown in the account section after login. We do not make eligibility determinations on behalf of regulators.
Retention follows the applicable local regulatory requirement. Once that period expires, data is deleted on a scheduled basis. To find out the specific period that applies to your account type, send a query through the in-app form or email support directly.